Legal

Privacy Policy

How we handle the information you share with us.

Last updated 19 October 2026

Who this policy covers

Thomas & Associates (we, us, our), ABN 80 680 084 673, is an independent real estate agency based at The Church, 99 Elphin Rd, Newstead TAS 7250, working across Launceston and northern Tasmania.

This policy explains how we collect, hold, use and disclose personal information, and how you can access or correct the information we hold about you. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Thomas & Associates (we, us, our) is an independent real estate agency based at The Church, 99 Elphin Rd, Newstead TAS 7250, working across Launceston and northern Tasmania.

The information we collect

The information we collect depends on how you deal with us. It usually includes your name, email address, phone number and the suburb or address of a property you are selling, buying or enquiring about.

If you are selling or leasing with us, we may also collect details about your property, identity documents required to verify ownership, and the information needed to prepare marketing, contracts and settlement documents.

If you are buying or renting, we may collect your property preferences, budget range, finance position and, where you apply for a tenancy or make an offer, the supporting documents that application requires.

We do not ask for passwords, credit card numbers or other payment details through this website.

How we collect it

Most information is collected directly from you: through forms on this website, at an inspection or appraisal, by phone, by email or in conversation.

We may also receive information from third parties such as property portals, referral partners, your conveyancer or solicitor, and publicly available sources including council and title records.

Most information is collected directly from you: through forms on this website, at an inspection or appraisal, by phone, by email or in conversation.

We may also receive information from third parties such as property portals, referral partners, your conveyancer or solicitor, and publicly available sources including council and title records.

Why we use it

We use personal information to respond to your enquiry, prepare an appraisal or marketing plan, manage a sale or lease, keep you informed about properties that match what you are looking for, meet our legal and record-keeping obligations, and improve the way our service and website work.

Where you have joined The Buyers Club or asked to hear from us, we may send you property alerts and occasional updates. Every message includes a way to unsubscribe, and you can ask us to stop at any time.

Who we share it with

We share personal information only where it is needed to deliver the service you have asked for or where the law requires it. That can include our customer relationship system (VaultRE), property portals such as realestate.com.au and Domain, photographers, copywriters, signboard and print suppliers, email and website service providers, auctioneers, and conveyancers, solicitors or settlement agents involved in your transaction.

We do not sell personal information, and we do not disclose it for anyone else’s marketing.

Some of our service providers store data on servers outside Australia. Where that happens, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

We do not sell personal information, and we do not disclose it for anyone else’s marketing.

Cookies and website analytics

This website uses cookies and similar technology to keep the site working properly and to understand which pages people find useful. This information is aggregated and does not identify you personally.

You can block or delete cookies in your browser settings. Some parts of the site may not work as intended if you do.

Storing and protecting information

Personal information is held in our customer relationship system and in secure email and document storage, protected by access controls and passwords.

We take reasonable steps to protect information from misuse, loss and unauthorised access. No system is completely secure, and we cannot guarantee the security of information sent to us over the internet.

Personal information is held in our customer relationship system and in secure email and document storage, protected by access controls and passwords.

How long we keep it

We keep personal information for as long as it is needed for the purpose it was collected, and for as long as the law requires. Records connected to a sale, lease or trust account are generally retained for seven years.

When information is no longer needed, we take reasonable steps to destroy it or remove anything that identifies you.

Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct anything that is out of date or wrong. Email office@thomasandco.com.au and we will respond within a reasonable time, usually within 30 days.

We may need to verify your identity before releasing information. If we cannot give you access, we will explain why in writing.

Making a complaint

If you believe we have mishandled your personal information, contact us first at office@thomasandco.com.au. We will acknowledge your complaint and respond within 30 days.

If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

If you believe we have mishandled your personal information, contact us first at office@thomasandco.com.au. We will acknowledge your complaint and respond within 30 days.

If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.